Patient Navigation

Navigating the health care system can feel overwhelming, especially for English-speaking community members in the East and North Territories of Montreal. That’s where our patient navigation program steps in. Our dedicated navigator serves as a trusted guide, ensuring that patients are never alone on their journey. We provide clear information, compassionate emotional support, and practical help every step of the way.

The patient navigation program supports English-speaking patients in the East and North Territories of Montreal as they navigate the health and social services network, offering information, emotional support, and logistical help.
The patient navigator connects patients to services, helps them access care, and supports communication with health care staff. Additionally, they work with health care workers and partners to improve access to care in English. The navigator offers emotional support, advice, a listening ear, and advocates for patients.

Meet our Patient Navigator

Meet Alejo Davies-Jordan, REISA’s Patient Navigator!

Born and raised in Montreal, Alejo has worked in customer service, civil service, and healthcare as the go-to person for information and solutions. Always a good listener and invested in the user’s outcome, he helps overcome roadblocks, find ways forward, and ensure users find what they’re looking for.

A Concordia graduate in urban studies, he knows how to get around the city and is familiar with its many health and social service points. He’s seen Santé Québec from both sides, as a patient and as an employee, and has a knack for facilitating understanding and solutions.

What is Patient Navigation?

Patient navigation helps those facing obstacles in interacting with the health care system. Whether it’s language, unfamiliarity with the health system, or the added complexity of geography and culture. Navigators step in to smooth the process, making it easier for patients to get the information and support they need to move forward with confidence in their care.

The Role of a Patient Navigator

Their role includes guiding patients through appointment logistics, assisting with medical forms, and ensuring that key health information is clearly communicated. Navigators also act as a bridge between patients and healthcare providers, offering accompaniment to appointments when necessary and providing emotional support to patients and their families.

How We Support You

  • Help with appointment logistics, navigating hospitals, filling out medical forms, and understanding health information
  • Act as a liaison between English-speaking patients and health and social services providers
  • Offer moral support
  • Identify and address barriers to help users access services
  • Getting the ball rolling
  • Promotion/Outreach, Advocacy/Collaboration, Client records/Data collection

Frequently Asked Questions

The program is available to individuals or families who need help finding or accessing health and social services. Whether you’re looking for a family doctor, mental health support, senior services, or community resources, a Patient Navigator can help connect you with the right services.

No. The Patient Navigator Program is free and confidential.

No. Patient Navigators do not provide medical advice or diagnoses. They help you understand your options, connect you with appropriate services, and guide you through the healthcare system.

No. You can contact the Patient Navigator Program directly—no referral is required. Family members, caregivers, and healthcare professionals may also make referrals with your consent, where appropriate.

Yes. Family members, friends, and caregivers are welcome to contact us to discuss available services or request support, provided we obtain appropriate consent when necessary.

Response times may vary depending on demand and the complexity of your request, but we strive to contact individuals as soon as possible after receiving an inquiry.

Yes. Your personal information is handled confidentially and is only shared when necessary and with your consent, in accordance with applicable privacy regulations.

Patient Navigators can help you understand how to access services and may assist you in connecting with providers or completing referrals. However, they do not typically book medical appointments directly unless this is part of the program’s scope.

Yes. If you’re a caregiver, family member, or friend supporting someone who needs help accessing health or social services, we can provide information, guidance, and referrals to help you navigate available resources.

Our Patient Navigator Program serves individuals living within our designated territory. However, if you live outside our service area, you may still be able to access support through another Patient Navigator Program in your region.

The Community Health and Social Services Network (CHSSN) coordinates a Patient Navigation Network across Québec to help English-speaking individuals access health and social services. To find a Patient Navigator near you, visit the CHSSN Patient Navigation Network page: Patient Navigation Network

If you are unsure which organization can support you, you can still contact us, and we will do our best to help guide you toward the appropriate resource.

Contact Information

So, you’ve read through our webpage and are interested in accessing our Patient Navigator Program. Please fill out the contact form below. Once completed, a member of our team will review your request, and the Patient Navigator will contact you as soon as possible.

Contact Form